Wouldn't there have been a drop in players if this was so bad? As opposed to a consistently full 60-slot server during peak times? If 20 players on a 60 slot server want to fill an alternative server I think most players should welcome this.
The excess 20 players wouldn't join an empty server when they saw 40/40, so as a short-term solution to raise the limt from 40 to 60 can appease people feeling left out or unsure if there's a point in trying to fill another server. A soft split should hopefully combat this issue as a long-term solution but RenX should also consider the modern era of gaming and not be too limited to its past.
CT has the strongest community when it comes to player loyalty, other communities need to encourage the majority of their players to play on their own server to also further the population of more than one server. They can be supported in this as it's for RenX's sake.
One 60-slot with a soft-split would be a good long term goal and I really hope Agent can pull this off.