Consolidated Soundbug Topic

[yosh56]

For anyone who consistently gets the sound bug on map change using the 64-bit client, post your system specifications (including whether you use USB/3.5mm, headset, or speakers). 

 

I personally don't ever have the issue 

[Madkill40]

URII Steinberg Phantom power via usb-3 

Controls Mic input and headphone output

Speakers via 3.5mm rear socket 

AMD Motherboard 

 

Update: After unplugging my speakers and only having the usb left plugged in I did not encounter any sound bug over the course of 4 maps. Perhaps (in my case anyway) having both connected creates some conflict within RenX 

Would it be possible under Audio settings to have an speaker output drop-down list which allows any users' known hardware to be selected in-game? (as well as 'Use default') 

Edited June 2, 2019 by Madkill40

[HIHIHI]

Dell Inspiron 13 (5000 Series)

Intel i5-6200U @2.30 GHz

EDIT: 12.0 GB memory  (not sure which type)

EDIT: Intel HD Graphics 520

Waves MaxxAudio Pro (output through 3.5mm jack (which I think is also a mic input) into a pair of plain headphones (no built-in mic or anything))

HDMI audio is also available, but it is unused.

NOTE: One or two times, I have gotten the soundbug in the middle of a game. My computer REALLY hates it when I alt+tab out of RenX, and my FPS drop down VERY LOW for a minute (occasionally the game crashes). A while ago, I alt+tabbed out of the game, and when I came back, I had low FPS as normal. I then heard a kind of buzz, and then sound went back to normal. A few seconds later, the sound quit, AND my FPS went back to normal at the same instant.

Other than that, I get the regular soundbug probably about every 5-7 games or so (maybe a little less often).

[STANISLAV]

R7 1700x 

Msi b350 tomahawk Arctic 

Msi gtx 1066 gaming 

32 GB DDR4 

Game on SSD : kingston hyperx fury 240g

Use headphones 3.5 Jack 

Last audio driver 

[roweboat]

gigabyte aorus ultra gaming x470

audio through motherboard's optical output to sound bar

amd ryzen 5 2600x

16GB ddr4 

nvidia 1080 TI graphics

samsung m.2 storage

 

I would say I randomly get the bug averaging about 1/10 games.

 

[Madkill40]

So far after only having USB output/input for sound I have not run into the sound-bug. By not using the 3.5mm rear-port I have not encountered the sound bug.

[Agent]

Desktop Specs:
Windows 10
Intel i7-8700K
Nvidia GTX 1080
1TB Samsung Evo SSD
3x 4K Dell monitors with Renegade X runs at 1920x1080 (so non-native res)
32GB DDR4 RAM
ASUS motherboard
EVGA PSU

Headset Info:
3.5mm audio + 3.5mm headphone jack that merges into 1 output cable; using built-in motherboard sound
Model: Sennheiser Game One

No additional ACTUAL audio outputs used, however Windows does register additional potential outputs

Worth noting, I think Unreal Engine actually shuts down and restart something regarding audio between level transitions; what makes me think this is that IF I RECALL CORRECTLY the Bink videos can't have audio, despite Bink videos actually supporting audio normally.

[Ryz]

I know a guy here used virtual audio cable or something to overcome to soundbug, but I don't remember who and what he did...
I have it too with all my devices (laptop and two desktops) when the USB disconnects cause I accidently pull the cable or sometimes hit it. Reconnecting it will not re-establish the sound.

Can post specs if needed, but not now. 

[HIHIHI]

Bump! I'm sure more people than us six here get the soundbug. : ) Could you kindly post your system specifications (including audio specifications as Yosh said) if you get it, too?

For Kane and a soundbug-free game!

     HIHIHI

[Stormtrooper TR8-T0R]

I dont get the Soundbug too often, but only sometimes during Mapchange, lets say every 5 games.

Asus X470 Prime Pro

Ryzen 2600x

16GB DDR 4 RAM

Vega 64 Nitro

I use Headphones (Pioneer HDJ 1500k) via 3.5mm rear socket on the Mainboard 

[HIHIHI]

Another thing I have been meaning to say for a while: I seem (no hard data here) to get the soundbug much more often during PUGs (when I of course am using voice chat, which takes more audio resources). So I suspect the soundbug may be tied in some way to resource usage. Just letting people know.

[limsup]

I never use voice chat, yet I get it every second map load with a 90%+ probability ._.

(Regardless of which PC/laptop I use)

[NodSaibot]

Disable all other audio devices in Windows and see if that helps.

[roweboat]

6 hours ago, HIHIHI said:

So I suspect the soundbug may be tied in some way to resource usage. Just letting people know.

That's a good theory. Sometimes after a match (its rare) RenX will crash to desktop, no error, but I will hear multiple audio pops, just like when the soundbug occurs.

[Madkill40]

On 6/6/2019 at 1:07 AM, Madkill40 said:

So far after only having USB output/input for sound I have not run into the sound-bug. By not using the 3.5mm rear-port I have not encountered the sound bug.

I take this back, I spoke way too soon 

For some reason on 64-bit my Purchase Terminal has varied lag spikes [much patience required], but when the soundbug strikes the lag spikes disappear - Its really bizarre 

[Buriza]

It seems the soundbug occurs when the "map ends", then there is a sound like when you unplugg your headset and from then on the renx sound is gone until you restart the game... Im using 3.5mm headset win 10 64 bit

[Madkill40]

On 7/29/2019 at 2:54 AM, Madkill40 said:

I take this back, I spoke way too soon 

For some reason on 64-bit my Purchase Terminal has varied lag spikes [much patience required], but when the soundbug strikes the lag spikes disappear - Its really bizarre 

Why do lag spikes on the PT screen disappear when the soundbug activates? This is still a thing.

Maybe just put an audio device setting in the settings menu- let the client specify which sound device to use for the games' audio output that way the gane can never be confused because for all we know it could be Windows 10 being a cocky bitch

[Agent]

On 11/19/2019 at 10:26 PM, Madkill40 said:

Maybe just put an audio device setting in the settings menu- let the client specify which sound device to use for the games' audio output that way the gane can never be confused because for all we know it could be Windows 10 being a cocky bitch

This is easier said than done, but this has actually been getting worked on in the background. The sound bug (or at least, a sound bug) is caused by a bug in the way unreal engine interacts with Windows -- the solution is to essentially override that, and as a consequence it allows us to expose that option in the process. There's no specific ETA for this, however.

[Madkill40]

7 hours ago, Agent said:

This is easier said than done, but this has actually been getting worked on in the background. The sound bug (or at least, a sound bug) is caused by a bug in the way unreal engine interacts with Windows -- the solution is to essentially override that, and as a consequence it allows us to expose that option in the process. There's no specific ETA for this, however.

It comes when it comes, so long as it comes eventually then all can be happier. Thanks

 

Edit: With that being said, is there a specific .ini file within RenX with a line regarding which audio output device the game uses? If at this point it is possible for the end-user to tweak it then that'd be very handy as a temporary measure. 

Edited November 22, 2019 by Madkill40

[Agent]

13 hours ago, Madkill40 said:

Edit: With that being said, is there a specific .ini file within RenX with a line regarding which audio output device the game uses? If at this point it is possible for the end-user to tweak it then that'd be very handy as a temporary measure. 

Nope, my understanding is that UDK is essentially hard coded to use the default Windows audio output, and doesn't allow any way to select the audio output device. We're essentially writing that functionality ourselves.

[Madkill40]

On 11/22/2019 at 3:45 PM, Agent said:

Nope, my understanding is that UDK is essentially hard coded to use the default Windows audio output, and doesn't allow any way to select the audio output device. We're essentially writing that functionality ourselves.

You're making UDK great again

[Harvester]

same soundbug with:

realtek audio

&

nvidia audio (hdmi)

[Madkill40]

I wonder if its a Realtek thing...

[roweboat]

11 hours ago, Madkill40 said:

I wonder if its a Realtek thing...

Don't nearly all computers these days use some form of Realtek chip?

 

And actually I haven't had sound bug issues nearly as much since the last patch.

[Madkill40]

I stopped using 64-bit on account of long lag spikes when accessing the Purchase Terminal screen for longer than a few seconds.

 

Longest spike being in the 12-16 seconds range

Edited January 6, 2020 by Madkill40

[Suspiria]

Possible solution #2
Go check it out please.

Also, if you're going to post your specs please also include your OS.

[AshbyJones]

I get it, but since recent patches it appears to have improved.  One or two patches ago it seemed like it happened every 2-4 matches...

 

Lenovo P410

Xeon E5-1630

Quadro M2000

Creative Sound Blaster Z, output over spdif

 

[Atomsk]

Soundbug has reduced to once in a blue moon for me. It's been weeks since I've last had it. 

[ThugAim]

No other issues with the game besides this specific bug.

Windows 10 OS

MSI Gaming Pro Carbon Wifi Mobo

AMD Ryzen 3800x CPU

MSI Geforce RTX 2080 Super GPU

32GB Corsair Vengeance Ram Dual Channel Memory

1 TB Samsung EVO SSD 

Logitech G933 Wifi Headset USB Wireless Dongle 

Edited July 6, 2020 by ThugAim

[Atomsk]

5 hours ago, ThugAim said:

No other issues with the game besides this specific bug.

Windows 10 OS

MSI Gaming Pro Carbon Wifi Mobo

AMD Ryzen 3800x CPU

MSI Geforce RTX 2080 Super GPU

32GB Corsair Vengeance Ram Dual Channel Memory

1 TB Samsung EVO SSD 

Logitech G933 Wifi Headset USB Wireless Dongle 

Can you try this?

1. Open explorer (windowskey + E) and navigate to the RenX 64-bit client folder in the program files. If you're running RenX on your C:\ drive and installed it with default settings, it should be here:
C:\Program Files (x86)\Renegade X\Binaries\Win64

2. Locate UDK.exe, rightclick > Properties

3. Head over to the "Compatibility" tab and check the option "Run this program in compatibility mode for:" and select "Windows Vista" from the list. 

[RyanTurner]

Windows 10 - Home (64Bit, latest version)
Intel Core i7 7500U 2.70 
8GB RAM (DDR4 2133MHz SDRAM)
NVIDIA GeForce 930MX  (2GB GDDR3 VRAM)
HDD 2.5" SEAGATE (1 TB - SATA - 5400 RPM - ST1000LM048)
COMBO audio jack (some iTrust cheap headphones via combo jack)

Even playing with speakers (when not feel to play with the headphones), i don't recall ever getting the sound bug.

Note: I currently use 32Bit over 64Bit, due the 64Bit crashes for "Ran out of video memory" Even when checking on the background doesn't get the 2GBs...

Edited July 6, 2020 by RyanTurner
Forgot to add the phones :v

[Fffreak9999]

The 32 bit client does not suffer the sound bug, only the 64 bit but suffers with the "Out of Video Memory" bug.
The 64 bit client suffers from the sound bug (for some people on occasion), but does not suffer with the "Out of Video Memory" bug.

[RyanTurner]

@Fffreak9999I never had the sound bug, and the Out of Video Memory only happens on 64bit on this laptop,  (in my case)

[Fffreak9999]

The 64 bit should not suffer from the out of memory bug, it’s never been reported to us as occurring. If you do get them we would love to get hold of the crash logs.

You should also not receive the sound bug in your 32 bit client.

[Madkill40]

Not having an FX CPU fixed 64bit issues for me. No more lagspikes on the PT and have not yet had the soundbug either whilst running 64bit.

UE3 really churns away at a single-core and boasted multi-core processors seem to struggle compatibility-wise. This is nothing new, but its safe to say upgrading away from an FX CPU confirms this, as a (pricey) solution

[Suspiria]

1 hour ago, Madkill40 said:

Not having an FX CPU fixed 64bit issues for me. No more lagspikes on the PT and have not yet had the soundbug either whilst running 64bit.

UE3 really churns away at a single-core and boasted multi-core processors seem to struggle compatibility-wise. This is nothing new, but its safe to say upgrading away from an FX CPU confirms this, as a (pricey) solution

For how long have you had your new processor?
The soundbug in particular has been experienced by people with all kinds of processors. It is not specifically FX-related.

[HavocPrime]

i got windows 7 64 bit crash bug i think its links with the sound bug .When the sound bug happens my pc gets a BSOD and i have to do a hard restart.if you can tell where are the crash logs so i can post them here so you can check what seems to be the issue .

[Suspiria]

11 hours ago, HavocPrime said:

i got windows 7 64 bit crash bug i think its links with the sound bug .When the sound bug happens my pc gets a BSOD and i have to do a hard restart.if you can tell where are the crash logs so i can post them here so you can check what seems to be the issue .

I think you're switching things around.

When your PC crashes, your audio also crashes. Always.
But it's not the other way around.

Honey tastes sweet, but not everything that tastes sweet is honey.

In this particular case I ask you to open a topic in Technical Support.
As a true full-on crash like yours is usually a driver or hardware issue.

[HavocPrime]

i rechecked the issue and i found out that why playing on fairplay server i get more crashes than the official ones. for some reason the sound bug has to do with the update of patches as before 5.4.6.2 the sound bug was non existant. did the patch update any setting related to sound that might be the culprit.

The crash had to do with my gpu heating up the thing is my gpu is very old

[AshbyJones]

seems like soundbug has gotten more frequent again...2¢...

[rm5248]

FWIW I never got the sound bug up until the past few weeks.  It seems to be quite random.  It has only happened to me about 3 times.

[Yeetler]

I tend to get the Soundbug alot more often if I use my FocusRite audio interface.

[rm5248]

This probably doesn't help, but it did happen to me just now.  One interesting thing that I noticed was that it seems to happen right before the map switches(as opposed to when the new map loads).  When it happened, I did also hear a small pop through my headphones, kinda like I just unplugged my headphones.

[GDIViperM]

Sound Bug when using 3.5mm InEar phones and running the 64bit game setting

Edited December 22, 2020 by GDIViperM

[Dr_Chat]

It looks like Epic was very thorough in error checking, so there should be something logged to your console or game log when the soundbug happens.
Can someone look at the game log ("RenegadeX/UDKGame/Logs/Launch.log") and give me the output?

[kira]

@GDIViperM   Hi , can you upload your log?  under RenegadeX/UDKGame/Logs/Launch.log

[Dr_Chat]

I'm going to drop a write-up of what's happening with the soundbug here:

It appears that for whatever reason, during a map change, the system will temporarily change sound devices.
On XAudio 2.7 (the version the UDK uses), this is fatal. WASAPI informs XAudio2 that the endpoint (e.g. your headphones) is gone, and XAudio2 would call the OnCriticalError callback to inform the game.
The UDK does not register to receive these callbacks, so it continues on, completely unaware that the XAudio2 context is now invalid.

What should happen is that when the game receives this callback, it should destroy and re-create the XAudio2 context so that it can output audio to the new endpoint.

Reproduction
The soundbug is trivial to reproduce by changing the output audio device on the desktop.

32-bit UDK
For some reason this bug is not present on the 32-bit version of the UDK. I checked, and they use the same version of XAudio2 (2.7), so it isn't that.
This would warrant some more investigation. Perhaps there's a piece of code that changes audio devices present only in the 64-bit version?

Resources
https://stackoverflow.com/questions/35600946/why-oncriticalerror-is-called-in-directx-version-of-xaudio2

[Ferrari Luca]

Thanks Dr_Chat 

[Reivax]

just dropping that here in case it helps the "soundbug" case
when soundbug happens, i notice a small crack in my headphones, and the songs i'm listening to on Youtube are.. kinda affected, their volume is slightly reduced (like 20-30%)

Before someone asks me to check if my headphone is rightly plugged, ofc it is, it's a weird USB plug so it's all or nothing hehe

keep prayin' harder to do not have soundbug in Firestorm

[AshbyJones]

Wow is soundbug STILL a thing??  #blamethedevs