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Connecting to servers just gives a box that is "Not Responding"


KentMansley

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Friend pointed me to this game today. Downloaded, disabled firewall, tried running as Administrator, tried 32bit and 64bit. It loads a box, which I assume is the game, and it instantly goes into "Not Responding," and does nothing else until I force quit the program. I am not sure what to do to fix this issue. u3fWYBI.png

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  • Totem Arts Staff

I assume this also happens when you just hit 'Launch Game' on top as well? 

Would you be able to screenshot the 'Renegade X\UDKGame\Config' folder for us?  

Also, do you have any overclocking/Hardware management software running? For instance, Rivatuner, MSI Afterburner, ZOTAC Firestorm

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Nvidia 1080, 16GB DDR4 Ram, i7-8700k. My PC should have absolutely no issues with running the game.

This was in the .txt file called "Launch."

Log: Log file open, 06/26/20 14:16:01
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
DevConfig: GConfig::Find has loaded file:  ..\..\Engine\Config\ConsoleVariables.ini
Init: Version: 12791
Init: Epic Internal: 0
Init: Compiled (64-bit): Jan 29 2015 19:35:41
Init: Changelist: 2424394
Init: Command line: -ini:UDKGame:DefaultPlayer.Name=KentMansley
Init: Base directory: C:\Program Files (x86)\Renegade X\Binaries\Win64\
[0000.38] Init: Computer: DESKTOP-OHOHU0F
[0000.38] Init: User: WillMcKenna
[0000.38] Init: CPU Page size=4096, Processors=12
[0000.38] Init: High frequency timer resolution =10.000000 MHz
[0000.38] Init: Memory total: Physical=15.9GB (16GB approx) Pagefile=21.9GB Virtual=131072.0GB
[0000.44] Log: Steam Client API initialized 1
[0001.04] Log: Steam Game Server API initialized 1
[0001.07] Init: WinSock: I am DESKTOP-OHOHU0F (192.168.1.157:0)
[0001.07] Init: Presizing for 83221 objects not considered by GC, pre-allocating 0 bytes.
[0001.07] Init: Object subsystem initialized
[0001.15] Log: Found D3D11 adapter 0: NVIDIA GeForce GTX 1080
[0001.15] Log: Adapter has 8079MB of dedicated video memory, 0MB of dedicated system memory, and 8158MB of shared system memory
[0001.16] Log: Found D3D11 adapter 1: Microsoft Basic Render Driver
[0001.16] Log: Adapter has 0MB of dedicated video memory, 0MB of dedicated system memory, and 8158MB of shared system memory
[0001.19] Log: Shader platform (RHI): PC-D3D-SM3
[0001.19] Error: Error, Manifest doesn't exist: ..\..\UDKGame\Script\Manifest.txt
[0001.21] Log: PhysX GPU Support: DISABLED
[0001.21] Init: Initializing FaceFX...
[0001.21] Init: FaceFX 1.7.4 initialized.
[0001.23] Init: XAudio2 using 'Speakers (High Definition Audio Device)' : 2 channels at 48 kHz using 32 bits per sample (channel mask 0x3)
[0001.37] Critical: appError called: Failed to find file for package Core for async preloading.
[0001.37] Critical: Windows GetLastError: The operation completed successfully. (0)
[0003.35] Log: === Critical error: ===
Failed to find file for package Core for async preloading.

Address = 0xdf4ea799 (filename not found) [in C:\Windows\System32\KERNELBASE.dll]
Address = 0x3c0b9695 (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3c076d1b (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3c0661ea (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d5b32fd (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d5b6b67 (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d5b7cdb (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d5bdfc9 (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d5be05a (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x4e749fb1 (filename not found) 
Address = 0x4e749fb1 (filename not found) 

 

This was in the .txt file called "Launch_2"

Log: Log file open, 06/24/20 23:57:52
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
DevConfig: GConfig::Find has loaded file:  ..\..\Engine\Config\ConsoleVariables.ini
Init: Version: 12791
Init: Epic Internal: 0
Init: Compiled (64-bit): Jan 29 2015 19:35:41
Init: Changelist: 2424394
Init: Command line: eu-renx.tyrant.gg:7502 -ini:UDKGame:DefaultPlayer.Name=KentMansley
Init: Base directory: C:\Program Files (x86)\Renegade X\Binaries\Win64\
[0000.26] Init: Computer: DESKTOP-OHOHU0F
[0000.26] Init: User: WillMcKenna
[0000.26] Init: CPU Page size=4096, Processors=12
[0000.26] Init: High frequency timer resolution =10.000000 MHz
[0000.26] Init: Memory total: Physical=15.9GB (16GB approx) Pagefile=21.9GB Virtual=131072.0GB
[0000.33] Log: Steam Client API initialized 1
[0000.38] Log: Steam Game Server API initialized 0
[0000.41] Init: WinSock: I am DESKTOP-OHOHU0F (192.168.1.157:0)
[0000.41] Init: Presizing for 83221 objects not considered by GC, pre-allocating 0 bytes.
[0000.41] Init: Object subsystem initialized
[0000.47] Log: Found D3D11 adapter 0: NVIDIA GeForce GTX 1080
[0000.47] Log: Adapter has 8079MB of dedicated video memory, 0MB of dedicated system memory, and 8158MB of shared system memory
[0000.48] Log: Found D3D11 adapter 1: Microsoft Basic Render Driver
[0000.48] Log: Adapter has 0MB of dedicated video memory, 0MB of dedicated system memory, and 8158MB of shared system memory
[0000.50] Log: Shader platform (RHI): PC-D3D-SM3
[0000.51] Error: Error, Manifest doesn't exist: ..\..\UDKGame\Script\Manifest.txt
[0000.53] Log: PhysX GPU Support: DISABLED
[0000.53] Init: Initializing FaceFX...
[0000.53] Init: FaceFX 1.7.4 initialized.
[0000.55] Init: XAudio2 using 'Headphones (Arctis 7 Game)' : 2 channels at 48 kHz using 16 bits per sample (channel mask 0x3)
[0000.68] Critical: appError called: Failed to find file for package Core for async preloading.
[0000.68] Critical: Windows GetLastError: The operation completed successfully. (0)
[0002.39] Log: === Critical error: ===
Failed to find file for package Core for async preloading.

Address = 0xdf4ea799 (filename not found) [in C:\Windows\System32\KERNELBASE.dll]
Address = 0x3bdc9695 (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3bd86d1b (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3bd761ea (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d2c32fd (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d2c6b67 (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d2c7cdb (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d2cdfc9 (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x3d2ce05a (filename not found) [in C:\Program Files (x86)\Renegade X\Binaries\Win64\UDK.exe]
Address = 0x4e279fb1 (filename not found) 
Address = 0x4e279fb1 (filename not found) 

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  • Totem Arts Staff

You wouldn't have needed to uninstall Steam (unless you were just trying the things in that topic). 

Every solution to that error is talking about deleting folders in Documents/My Games, though Renegade X doesn't hold anything there (you can check that folder though) 

Try running the game, letting it crash, then check the Application portion of the Windows Event Viewer. (If you're on Windows 10 you can just search for 'Event Viewer')  

 

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I opened up the viewer and than the game. The game had me reinstall it and it gave me a prompt to install the Windows Distributors or whatever they are called, which I didn't get the first time. I launched the game and it didn't crash. I got the main menu and everything. I am not sure what I did differently, but it seems to be working now.

I really appreciate all the help and it is a nice breath of fresh air to see devs actively on the forums helping out with one person's issues.  

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Hello, I'm new here, just tried running the game for the first time and I am having this exact issue. I went through this thread going step by step with the advice and still haven't got it to start working. Any more ideas? should I uninstall and reinstall like he did?

Here is the error log in Event Viewer.

Log Name:      Application
Source:        Application Error
Date:          7/2/2020 12:56:22 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-MQE84QH
Description:
Faulting application name: UDK.exe, version: 1.0.12791.0, time stamp: 0x54cad179
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0x67005c2a
Exception code: 0x00000001
Fault offset: 0x00114402
Faulting process id: 0x67e4
Faulting application start time: 0x01d65099de8a7a8d
Faulting application path: C:\Program Files (x86)\Renegade X\Binaries\Win32\UDK.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: a8b25c8a-f46c-4f7b-a6a7-0402b9f14512
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-07-02T17:56:22.898242600Z" />
    <EventRecordID>30978</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-MQE84QH</Computer>
    <Security />
  </System>
  <EventData>
    <Data>UDK.exe</Data>
    <Data>1.0.12791.0</Data>
    <Data>54cad179</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.18362.815</Data>
    <Data>67005c2a</Data>
    <Data>00000001</Data>
    <Data>00114402</Data>
    <Data>67e4</Data>
    <Data>01d65099de8a7a8d</Data>
    <Data>C:\Program Files (x86)\Renegade X\Binaries\Win32\UDK.exe</Data>
    <Data>C:\Windows\System32\KERNELBASE.dll</Data>
    <Data>a8b25c8a-f46c-4f7b-a6a7-0402b9f14512</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

This is the information log with same time stamp.

 

Log Name:      Application
Source:        Windows Error Reporting
Date:          7/2/2020 12:56:24 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-MQE84QH
Description:
Fault bucket 1890865785781963994, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: UDK.exe
P2: 1.0.12791.0
P3: 54cad179
P4: KERNELBASE.dll
P5: 10.0.18362.815
P6: 67005c2a
P7: 00000001
P8: 00114402
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5366.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5442.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5452.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5450.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5480.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: a8b25c8a-f46c-4f7b-a6a7-0402b9f14512
Report Status: 268435456
Hashed bucket: 5918afcf0aa69767da3db469f7794cda
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-07-02T17:56:24.078746200Z" />
    <EventRecordID>30979</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-MQE84QH</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1890865785781963994</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>UDK.exe</Data>
    <Data>1.0.12791.0</Data>
    <Data>54cad179</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.18362.815</Data>
    <Data>67005c2a</Data>
    <Data>00000001</Data>
    <Data>00114402</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5366.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5442.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5452.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5450.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5480.tmp.txt</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>a8b25c8a-f46c-4f7b-a6a7-0402b9f14512</Data>
    <Data>268435456</Data>
    <Data>5918afcf0aa69767da3db469f7794cda</Data>
    <Data>0</Data>
  </EventData>
</Event>

Edited by CronicxEMD
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On 6/29/2020 at 4:40 AM, RyanTurner said:

It probably installed you the missing "UE3 Redistributable" that are require to run Unreal-Engine 3 based-games or apps. 

It turns out that my first install tried to put the game on the, nearly full, SSD that I have because I remember seeing a "disk full" warning, but the game seemed to install so I thought nothing of it. I moved the file to another drive after I tried a reinstall and got the UE3 prompt, so I am wondering if that "disk full" warning prevented the install of the UE3 Redistributable. 

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On 7/3/2020 at 1:15 AM, KentMansley said:

It turns out that my first install tried to put the game on the, nearly full, SSD that I have because I remember seeing a "disk full" warning, but the game seemed to install so I thought nothing of it. I moved the file to another drive after I tried a reinstall and got the UE3 prompt, so I am wondering if that "disk full" warning prevented the install of the UE3 Redistributable. 

That was MY EXACT issue. Sorry I Didn't post an update once I got it fixed. Thank you everyone for the support.

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