Failed to Create the D3D9 Device error

[raazberry]

Whenever I try to start the game up from the launcher or even go to the settings menu from the launcher, the intial splash banner comes up and then the screen goes black then the game closes and gives me the "failed to create the D3D9 Device. This may be because the desktop is locked." I tried running it as an administrator but to no avail. When I tried to find the proper compatibility settings, it gave me the error that the location does not exist, and this location is some file located in the temporary folder.

Does anyone know a work around or a fix to this issue? If so, please assist me out on this. Thank you guys and have a great day!

SPECS(In case anyone needs to know)

2.3 ghz intel core i7 3610

8 gigs ram at 1600 mhz

Nvidia GTX 675M - Drivers 334.49

Windows 8.1

[Pellaeon]

That's the exact same error I have.

Do you, perchance, use more than one monitor?

[raazberry]

@Paelleon Nope. Single monitor(laptop display).

[derekgrant]

Hi raazberry and Pellaeon,

Can you make sure your video drivers and directX drivers are up to date?

[raazberry]

My drivers are all up to date. I am using the latest Nvidia drivers along with the latest DirectX update and everything.

[Volcom]

Have you tried install direct x 9 redistributables?

[Pellaeon]

Hi raazberry and Pellaeon,

Can you make sure your video drivers and directX drivers are up to date?

All up to date.

I just set fullscreen to "false" in the ini files (as pointed out to me by another user) and the game started and plays fine. It just refuses to accept fullscreen on my mutli-monitor system. (Three different resolutions on all monitors, and no way (or desire) to cut them off when playing a game.)

@razberry:

Here's what TomatoSlayer told me:

"Ren-X install folder > UDKGame > Config > UDKSystemSettings.ini > [systemSettings] section

Set Fullscreen = False"

Try this and see if RenX starts on your system.

[lupotre]

I have the same problem from nearly 2 months on a new PC, and every tip used to fix it hasn't worked: reinstalling direct X, reinstalling nvidia graphic drivers, reinstalling game, modifying game files, none of these seem to work....what should I do? Reinstall Windows?

[NodSaibot]

Just now, lupotre said:

I have the same problem from nearly 2 months on a new PC, and every tip used to fix it hasn't worked: reinstalling direct X, reinstalling nvidia graphic drivers, reinstalling game, modifying game files, none of these seem to work....what should I do? Reinstall Windows?

 

On 2/27/2014 at 6:37 AM, Pellaeon said:

Ren-X install folder > UDKGame > Config > UDKSystemSettings.ini > [systemSettings] section

Set Fullscreen = False"

Did you try that?

[lupotre]

Yes, but this means I can't play in fullscreen?

[NodSaibot]

Just now, lupotre said:

Yes, but this means I can't play in fullscreen?

The error usually occurs when something else is in fullscreen, if I remember correctly. F11 while you're ingame will swap you between fullscreen and windowed mode.

 

Does if you change that setting?

Edited January 18, 2018 by Sarah!

[lupotre]

I did it with empty desktop

When I tried to do it the game crashed remaining freezed and the only to do was open task manager and shut down game's process

[MVN050]

Hi @lupotre

This problem is a old UDK problem. Your Game is trying to start the Game with a resolution  that your system can't show. You need to change the resolution. Can you check your Desktop resolution? I think it is not FullHD.

I am not sure which file you need to change. Can you search in the file from @Sarah! and change ResX and ResY to a resolution your System can show and try again?

Or you can start the Game with start parameters. Do you know how?

https://docs.unrealengine.com/udk/Three/CommandLineArguments.html#Rendering

I think the Command is "?ResX=1600?ResX=900"

Can you send me you DXDiag Infos? Maybe something with your DX is wrong but I think not...

https://help.ea.com/en-au/help/pc/how-to-gather-dxdiag-information/

 

 

[NodSaibot]

UDKSystemSettings...

Lines 63&64

ResX 

ResY

[lupotre]

It's strange, because I have always played in Full HD, on my old PC and on the newer one, this is the only game which gives me problems....I will send DX Diag infos as soon as possible

Maybe something changes from Windows 7 to Windows 10?

Edited January 18, 2018 by lupotre

[lupotre]

4 minutes ago, Sarah! said:

UDKSystemSettings...

Lines 63&64

ResX 

ResY

Which resolution should I set?

[MVN050]

if you have Full HD you can try this

ResX=1920
ResY=1080

if it is not working you can send your DXDiag file... do you have some time? You can try all resolution from here  https://en.wikipedia.org/wiki/List_of_common_resolutions#Digital_TV_standards

[AlienXAXS]

Another option is to delete that file mentioned and the UDK should attempt to find a resolution that works for you when you launch it next time.

[lupotre]

Problem solved, I've changed the HDMI cable from the pc to the monitor and now everything runs smoothly! I'm back to play