problem with Black Dawn "failed to create d3d9 device"

[tomkat]

hi

I hope you can help me with this problem with Black Dawn.

When I start the game an error message appears which says: failed to create d3d9 device this can happen if the desktop is locked

No idea what this means. Help would be much appreciated.

[kenz3001]

specs ?

[tomkat]

sorry. I'm not really experienced in this. Do you just mean the specs of my PC?

It's AMD A10-6790K APU with 4 Cores 4.00 GHz 64 bit Windows 10

Graphics: AMD Radeon HD 8670D

[kenz3001]

ok so the game is trying to play in a res that your hardware doesn't support

so you need to navergate to the game directory (right click the desk top icon and hit open file location then go back 2 folders untill you see Binaries, Engine, UDKGame and some other folders)

in in the UDKGame folder there is a config folder there will be a file called UDKSystemSettings.ini you need to open this with notepad

find (Ctrl+F) ResX=

change X and Y to the same as your desk top resolution (found in display settings via right clicking the desktop and going to the advanced display settings)

ResX=first number

ResY=second number

then save and try running the game again

[tomkat]

It's maybe weird but there is no UDKSystemSettings.ini in the UDKGame config folder. I even had the word "ResX" searched in the entire config folder and then even above that in the case it may be located in another one but it wasn't found at all.

Do you think something could have gone wrong in the installation process?

Thanks for the help so far. Any ideas ?

[kenz3001]

ok DefaultSystemSettings.ini then

[tomkat]

There is no DefaultSystemSettings.ini either. In the whole UDK folder with all the other folders is no file with the word "system" in it found. Should I try a reinstall?

[kenz3001]

ahhh might be the old udk setting system

udkengine / defaultengine.ini then

[tomkat]

Alright I found it and changed it. Sadly it's still the same error when I start the game.

You mentionend it might be the old udk setting system. So maybe there is a version online I can download with the newer one? Maybe it somehow fixes that problem. Don't know if this is realistic.

[kenz3001]

black dawn was built on an early version of the UDK so there is nothing like that you can do ...

a log would help ... in udkgame folder there is a log folder the latest log would help find out whats going on

[tomkat]

Ah, I understand. This is the latest log. Thanks for the effort so far.

Log: Log file open, 07/27/16 23:06:41

Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467

DevConfig: GConfig::Find has loaded file: ..\..\Engine\Config\ConsoleVariables.ini

Init: Version: 9029

Init: Epic Internal: 0

Init: Compiled (32-bit): Oct 23 2011 00:01:44

Init: Changelist: 1047102

Init: Command line: -seekfreeloading

Init: Base directory: C:\UDK\Renegade X Black Dawn\Binaries\Win32\

[0000.30] Init: Computer: USER-PC

[0000.30] Init: User: User

[0000.30] Init: CPU Page size=4096, Processors=4

[0000.30] Init: High frequency timer resolution =14.318180 MHz

[0000.30] Init: Memory total: Physical=15.2GB (15GB approx) Pagefile=18.0GB Virtual=4.0GB

[0000.30] Log: STEAMWORKS initialized 0

[0000.34] Init: WinSock: I am User-PC (192.168.1.2:0)

[0000.34] Init: Presizing for 83221 objects not considered by GC, pre-allocating 0 bytes.

[0000.34] Init: Object subsystem initialized

[0000.34] Warning: Warning, Unknown language extension DEU. Defaulting to INT

[0000.91] Init: OS stats:

[0000.91] Init: Windows 7

[0000.91] Init: RemoteDesktop=0

[0000.91] Init: Memory stats:

[0000.91] Init: Physical: 15538MB

[0000.91] Init: Virtual: 4095MB

[0000.91] Init: PageFile: 18482MB

[0000.91] Init: CPU stats:

[0000.91] Init: MeasuredPerformanceTime: 117.509 (measured now)

[0000.91] Init: Hyperthreaded: 1

[0000.91] Init: NumProcessorsPerCPU: 1

[0000.91] Init: NumLogicalProcessors: 4

[0000.91] Init: NumPhysicalProcessors: 16388

[0000.91] Init: MaxSpeed: 4000

[0000.91] Init: CurrentSpeed: 2000

[0000.91] Init: CoresPerProcessor: 16388

[0000.91] Init: IsOnBattery: 0

[0000.91] Init: BatteryLevel: -1

[0000.91] Init: Manufacturer: AMD

[0000.91] Init: CPUName: Unknown AMD CPU

[0000.91] Init: L1CacheSize: 16

[0000.91] Init: L2CacheSize: 2048

[0000.91] Init: Architecture: x86

[0000.91] Init: GPU stats:

[0000.91] Init: VendorID: 00001002

[0000.91] Init: DeviceID: 0000990C

[0000.91] Init: DriverVersion: 8.17.10.1404

[0000.91] Init: DeviceName: AMD Radeon HD 8670D

[0000.91] Init: DriverName: aticfx32.dll

[0000.91] Init: PixelShaderVersion: 3

[0000.91] Init: VertexShaderVersion: 3

[0000.91] Init: VRAMQuantity: 768

[0000.91] Init: DedicatedVRAM: 735

[0000.91] Init: AdapterCount: 1

[0000.91] Init: SupportsHardwareTnL: 1

[0000.91] Init: Machine detected compatibility level: Composite: 4. CPU: 5. GPU: 4.

[0000.91] Init: Previous detected compatibility level: Composite: 0. CPU: 0. GPU: 0.

[0000.91] Init: System Settings changed using SetFriendlyGraphicsSettings:

[0000.91] Init: System Settings:

[0000.91] Init: StaticDecals=true

[0000.91] Init: DynamicDecals=true

[0000.91] Init: UnbatchedDecals=true

[0000.91] Init: DynamicLights=true

[0000.91] Init: DynamicShadows=true

[0000.91] Init: LightEnvironmentShadows=true

[0000.91] Init: CompositeDynamicLights=true

[0000.91] Init: SHSecondaryLighting=true

[0000.91] Init: DirectionalLightmaps=true

[0000.91] Init: MotionBlur=true

[0000.91] Init: MotionBlurPause=true

[0000.91] Init: DepthOfField=true

[0000.91] Init: AmbientOcclusion=true

[0000.91] Init: Bloom=true

[0000.91] Init: bAllowLightShafts=true

[0000.91] Init: Distortion=true

[0000.91] Init: FilteredDistortion=true

[0000.91] Init: DropParticleDistortion=false

[0000.91] Init: bAllowDownsampledTranslucency=false

[0000.91] Init: SpeedTreeLeaves=true

[0000.91] Init: bUseMaxQualityMode=false

[0000.91] Init: SpeedTreeFronds=true

[0000.91] Init: OnlyStreamInTextures=false

[0000.91] Init: LensFlares=true

[0000.91] Init: FogVolumes=true

[0000.91] Init: FloatingPointRenderTargets=true

[0000.91] Init: OneFrameThreadLag=true

[0000.91] Init: UseVsync=false

[0000.91] Init: UpscaleScreenPercentage=true

[0000.91] Init: Fullscreen=true

[0000.91] Init: bAllowD3D9MSAA=false

[0000.91] Init: AllowD3D11=false

[0000.91] Init: AllowOpenGL=false

[0000.91] Init: AllowRadialBlur=true

[0000.91] Init: AllowSubsurfaceScattering=true

[0000.91] Init: AllowImageReflections=true

[0000.91] Init: AllowImageReflectionShadowing=true

[0000.91] Init: bEnableBranchingPCFShadows=false

[0000.91] Init: bAllowHardwareShadowFiltering=false

[0000.91] Init: bEnableForegroundShadowsOnWorld=true

[0000.91] Init: bEnableForegroundSelfShadowing=false

[0000.91] Init: bAllowWholeSceneDominantShadows=true

[0000.91] Init: bUseConservativeShadowBounds=false

[0000.91] Init: bAllowFracturedDamage=true

[0000.91] Init: bForceCPUAccessToGPUSkinVerts=false

[0000.91] Init: bDisableSkeletalInstanceWeights=false

[0000.91] Init: HighPrecisionGBuffers=false

[0000.91] Init: bAllowSeparateTranslucency=true

[0000.91] Init: bAllowTemporalAA=false

[0000.91] Init: bAllowPostprocessMLAA=false

[0000.91] Init: MobileFog=true

[0000.91] Init: MobileHeightFog=true

[0000.91] Init: MobileSpecular=true

[0000.91] Init: MobileBumpOffset=true

[0000.91] Init: MobileNormalMapping=true

[0000.91] Init: MobileEnvMapping=true

[0000.91] Init: MobileRimLighting=true

[0000.91] Init: MobileColorBlending=true

[0000.91] Init: MobileVertexMovement=true

[0000.91] Init: MobileOcclusionQueries=false

[0000.91] Init: MobileUsePreprocessedShaders=true

[0000.91] Init: MobileFlashRedForUncachedShaders=false

[0000.91] Init: MobileWarmUpPreprocessedShaders=true

[0000.91] Init: MobileCachePreprocessedShaders=false

[0000.91] Init: MobileProfilePreprocessedShaders=false

[0000.91] Init: MobileUseCPreprocessorOnShaders=true

[0000.91] Init: MobileLoadCPreprocessedShaders=true

[0000.91] Init: MobileSharePixelShaders=true

[0000.91] Init: MobileShareVertexShaders=true

[0000.91] Init: MobileShareShaderPrograms=true

[0000.91] Init: MobileEnableMSAA=false

[0000.91] Init: MobileAllowSecondaryDisplays=false

[0000.91] Init: MobileModShadows=true

[0000.91] Init: MobileClearDepthBetweenDPG=false

[0000.91] Init: bEnableParallelApexClothingFetch=false

[0000.91] Init: SkeletalMeshLODBias=0

[0000.91] Init: ParticleLODBias=0

[0000.91] Init: DetailMode=3

[0000.91] Init: ShadowFilterQualityBias=0

[0000.91] Init: MaxAnisotropy=4

[0000.91] Init: MaxMultiSamples=1

[0000.91] Init: MinShadowResolution=64

[0000.91] Init: MinPreShadowResolution=8

[0000.91] Init: MaxShadowResolution=1120

[0000.91] Init: MaxWholeSceneDominantShadowResolution=1344

[0000.91] Init: ResX=1280

[0000.91] Init: ResY=1024

[0000.91] Init: UnbuiltNumWholeSceneDynamicShadowCascades=3

[0000.91] Init: WholeSceneShadowUnbuiltInteractionThreshold=50

[0000.91] Init: ShadowFadeResolution=128

[0000.91] Init: PreShadowFadeResolution=16

[0000.91] Init: MotionBlurSkinning=1

[0000.91] Init: MobileFeatureLevel=0

[0000.91] Init: MobileBoneCount=75

[0000.91] Init: MobileBoneWeightCount=2

[0000.91] Init: MobileVertexScratchBufferSize=150

[0000.91] Init: MobileIndexScratchBufferSize=10

[0000.91] Init: ApexDestructionMaxChunkIslandCount=2147483647

[0000.91] Init: MaxDrawDistanceScale=1.000

[0000.91] Init: ScreenPercentage=100.000

[0000.91] Init: SceneCaptureStreamingMultiplier=1.000

[0000.91] Init: ShadowTexelsPerPixel=1.273

[0000.91] Init: PreShadowResolutionFactor=0.500

[0000.91] Init: ShadowFilterRadius=2.000

[0000.91] Init: ShadowDepthBias=0.012

[0000.91] Init: PerObjectShadowTransition=60.000

[0000.91] Init: CSMSplitPenumbraScale=0.500

[0000.91] Init: CSMSplitSoftTransitionDistanceScale=4.000

[0000.91] Init: CSMSplitDepthBiasScale=0.500

[0000.91] Init: CSMMinimumFOV=40.000

[0000.91] Init: CSMFOVRoundFactor=4.000

[0000.91] Init: UnbuiltWholeSceneDynamicShadowRadius=20000.000

[0000.91] Init: ShadowFadeExponent=0.250

[0000.91] Init: NumFracturedPartsScale=1.000

[0000.91] Init: FractureDirectSpawnChanceScale=1.000

[0000.91] Init: FractureRadialSpawnChanceScale=1.000

[0000.91] Init: FractureCullDistanceScale=1.000

[0000.91] Init: DecalCullDistanceScale=1.000

[0000.91] Init: TessellationAdaptivePixelsPerTriangle=48.000

[0000.91] Init: TemporalAA_MinDepth=500.000

[0000.91] Init: TemporalAA_StartDepthVelocityScale=100.000

[0000.91] Init: MobileLODBias=-0.500

[0000.91] Init: MobileContentScaleFactor=1.000

[0000.91] Init: MobileSeconaryDisplayMaximumWidth=1280.000

[0000.91] Init: MobileSeconaryDisplayMaximumHeight=720.000

[0000.91] Init: ApexLODResourceBudget=1000000020040877300000.000

[0000.91] Init: ApexDestructionMaxChunkSeparationLOD=1.000

[0000.91] Log: TEXTUREGROUP_World: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_WorldNormalMap: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_WorldSpecular: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Character: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_CharacterNormalMap: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_CharacterSpecular: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Weapon: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_WeaponNormalMap: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_WeaponSpecular: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Vehicle: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_VehicleNormalMap: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_VehicleSpecular: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Cinematic: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Effects: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Linear,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_EffectsNotFiltered: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Skybox: (MinLODSize=256,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_UI: (MinLODSize=256,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Lightmap: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_RenderTarget: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_MobileFlattened: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_ProcBuilding_Face: (MinLODSize=1,MaxLODSize=1024,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_ProcBuilding_LightMap: (MinLODSize=1,MaxLODSize=256,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Shadowmap: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,NumStreamedMips=3,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_ColorLookupTable: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point,MipGenSettings=TMGS_SimpleAverage)

[0000.91] Log: TEXTUREGROUP_Terrain_Heightmap: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilter=Aniso,MipFilter=Point

[kenz3001]

ok lets go over the fundamentals ....

install directX (dont matter if you think you have it ... just install it (https://www.microsoft.com/en-us/downloa ... g=en&id=35)

update your graphics driver (http://support.amd.com/en-us/download)

then try running the game

[tomkat]

I downloaded the setup installer for DirectX but when I run it it just tells me that my version is already the newest one and stops.

I used the update function of the amd graphics control center and it also tells me that the newest version is already installed.

After I typed that I thought of the compatibility mode for Windows 7 and tried that which didn't do anything. But windows asked if it should check this program for problems and try to fix them. After I let it do that starting the game worked perfectly fine. (:

Thanks for starting this manual problem solving process already, much appreciated.